Privacy Policy

Collector's Club AI, Inc. ("Company," "we," "our," or "us") is a Minnesota corporation operating the Collector's Club AI platform at collectorsclubai.com. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you: visit our website; use the Collector's Club AI platform; participate in promotions, giveaways, or contests (including the GOAT Giveaway); join our email or SMS list; or otherwise interact with our services.

By accessing or using our website and services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

•       Create an account or start a free trial

•       Subscribe to our email list or SMS communications

•       Enter a giveaway, contest, or promotion

•       Purchase a subscription or membership

•       Contact our support team

•       Participate in surveys, office hours, or coaching calls

This information may include:

•       Full name

•       Email address

•       Phone number

•       Billing and payment information (processed by Stripe)

•       Business name and eBay seller information (if applicable)

•       Account login credentials

•       Communications you send to us

1.2 Card Collection and Inventory Data

If you use the Collector's Club AI platform, we collect:

•       Card images and photos you upload for scanning and identification

•       Collection inventory data (card descriptions, grades, quantities)

•       Cost basis and purchase price information you enter

•       Listing data and pricing information

•       Transaction records and sales history

•       AI analysis outputs generated from your inventory

•       Marketplace activity within our platform

1.3 Automatically Collected Data

When you visit our website or use our platform, we automatically collect:

•       Device type, operating system, and browser type

•       IP address and approximate location

•       Pages visited, features used, and time spent on the platform

•       Referral source and traffic data

•       Clickstream and interaction data

•       Cookie and tracking technology data (see Section 6)

1.4 Third-Party and API Data

Our platform integrates with third-party data sources to provide pricing and market intelligence. Specifically:

•       eBay: We use eBay's APIs, including the Finding API, to retrieve sold listing data, pricing information, and market comparables. We are an authorized eBay Partner Network participant. Use of eBay data is governed by eBay's API License Agreement and eBay's Privacy Policy.

•       CardHedge: We use the CardHedge API to retrieve sports card and trading card pricing data.

•       Heritage Auctions: We use Heritage Auctions' public API to retrieve historical auction results.

•       Google / Gemini Vision API: We use Google's AI vision services to process and identify card images you upload.

•       GoHighLevel (GHL): Our CRM, email, SMS, and marketing automation infrastructure runs through GoHighLevel. User contact information and communication history may be processed through GHL's systems.

We do not sell data obtained through these APIs or use it in ways that violate the applicable API terms.

2. How We Use Your Information

We use the information we collect to:

•       Create and manage your account

•       Provide platform features including card scanning, inventory management, pricing data, and listing tools

•       Process payments and manage subscriptions through Stripe

•       Deliver personalized market intelligence alerts matched to your inventory

•       Process giveaway and contest entries and notify winners

•       Send transactional emails (account confirmations, receipts, order updates)

•       Send marketing emails and SMS messages (if you have opted in)

•       Operate our affiliate program and track referral commissions

•       Improve platform performance and develop new features

•       Analyze usage patterns and optimize user experience

•       Comply with legal obligations

•       Prevent fraud, abuse, and violations of our Terms of Service

•       Respond to customer service inquiries

3. Email and SMS Communications

3.1 Email Communications

By creating an account or subscribing to our email list, you consent to receive:

•       Transactional emails (account activity, receipts, platform updates)

•       Market intelligence reports and alerts (if subscribed)

•       Product announcements and feature updates

•       Marketing and promotional messages (if opted in)

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in any email. Transactional emails related to your account cannot be opted out of while your account is active.

3.2 SMS Communications

SMS Opt-In: When you provide your phone number and consent to receive SMS messages, your opt-in is collected solely to send the communications you requested. SMS opt-in consent is not required as a condition of purchase or use of our services.

SMS opt-in data — including your phone number and consent record — is specific to Collector's Club AI, Inc. and will not be transferred, sold, or shared with any third party for their own marketing purposes under any circumstances.

You may opt out of SMS messages at any time by replying STOP to any message. Standard messaging and data rates may apply.

4. How We Share Your Information

We do not sell your personal information. We do not sell, rent, or share SMS opt-in data or mobile phone numbers with any third party for marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your information with:

•       Payment Processors: Stripe processes all payment transactions. Card numbers are never stored by us. See Stripe's Privacy Policy at stripe.com/privacy.

•       CRM and Marketing Platforms: GoHighLevel processes contact, email, and SMS data on our behalf to facilitate communications.

•       Email and SMS Delivery Providers: Third-party delivery services used to send transactional and marketing communications.

•       Analytics Providers: Tools used to analyze platform usage and improve performance (e.g., Google Analytics, Amplitude).

•       Hosting and Infrastructure Providers: Cloud hosting and infrastructure services that store and process data on our behalf.

•       eBay: When you connect your eBay account or list items through our platform, relevant listing data is transmitted to eBay's systems.

•       Affiliate Program Partners: If you participate in our affiliate program, commission tracking data may be shared with GoHighLevel's affiliate tracking system.

•       Legal Authorities: We may disclose information when required by law, subpoena, or to protect the rights and safety of our users or the public.

All third-party service providers are required to handle your data in accordance with applicable privacy laws and to maintain appropriate security standards.

5. eBay Partnership Disclosure

Collector's Club AI, Inc. is an authorized participant in the eBay Partner Network. As part of this relationship:

•       We use eBay APIs to display sold listing data, pricing information, and market comparables within our platform.

•       Our platform includes functionality to list items directly to eBay on behalf of users who connect their eBay seller accounts.

•       When users click through to eBay from our platform, affiliate tracking may apply and we may earn a commission on qualifying purchases.

•       eBay API data displayed in our platform is subject to eBay's terms of use and is not redistributed beyond the scope of delivering our platform features to users.

For information about eBay's data practices, please review eBay's Privacy Policy at ebay.com/help/policies/member-behaviour-policies/ebay-privacy-policy.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

•       Maintain your login session and platform preferences

•       Track affiliate referrals and commission attribution (30-day cookie window)

•       Analyze website traffic and user behavior

•       Support retargeting and advertising campaigns

•       Measure marketing campaign performance

You can manage cookie preferences through your browser settings. Disabling cookies may limit certain platform functionality. We do not currently respond to "Do Not Track" browser signals, but we honor opt-out requests submitted directly to us.

7. Your Privacy Rights

7.1 General Rights

Depending on your jurisdiction, you may have the right to:

•       Access the personal information we hold about you

•       Request correction of inaccurate information

•       Request deletion of your personal information

•       Withdraw consent for processing where consent is the legal basis

•       Request a portable copy of your data

•       Object to or restrict certain processing activities

7.2 California Residents (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

•       Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you, and the purposes for which it is used.

•       Right to Delete: You may request that we delete your personal information, subject to certain exceptions.

•       Right to Correct: You may request that we correct inaccurate personal information.

•       Right to Opt-Out of Sale: We do not sell personal information. You do not need to opt out.

•       Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, contact us at [email protected]. We will respond within 45 days.

7.3 Minnesota Residents

Minnesota residents may have additional rights under applicable state privacy laws. To exercise any privacy rights, contact us at [email protected].

7.4 How to Submit a Request

To exercise any of your rights, contact us at:

•       Email: [email protected]

•       Website: collectorsclubai.com/contact

We will verify your identity before processing requests. We may need to retain certain information for legal compliance, fraud prevention, or dispute resolution purposes.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

•       Encrypted transmission of data (HTTPS/TLS)

•       AES-256 encryption for sensitive financial data (bank account details for ACH withdrawals)

•       Access controls limiting data access to authorized personnel

•       Third-party payment processing through PCI-compliant Stripe (we do not store card numbers)

No security system is completely impenetrable. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

9. Data Retention

We retain your personal information for as long as necessary to:

•       Maintain your account and provide our services

•       Comply with legal and regulatory obligations

•       Resolve disputes and enforce our agreements

•       Fulfill the purposes described in this Privacy Policy

When you close your account, we will delete or anonymize your personal information within a reasonable time, except where retention is required by law. Card scan images and AI analysis outputs are retained for the duration of your account and deleted upon account closure. Marketing communication records are retained as required for CAN-SPAM and TCPA compliance.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a minor, we will take steps to delete it promptly. If you believe we may have collected information from a minor, please contact us at [email protected].

11. Third-Party Links

Our website and platform may contain links to third-party websites, including eBay, Heritage Auctions, and other marketplace platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Giveaways and Promotions

When you enter a giveaway, contest, or promotion (including the GOAT Giveaway and any future promotions), we collect your name, email address, phone number, and any other information required to administer the promotion. This information is used to:

•       Process your entry

•       Contact winners and coordinate prize delivery

•       Add you to our email and/or SMS list (with your consent)

•       Comply with applicable sweepstakes laws

Participation in giveaways may require consent to receive marketing communications. Specific giveaway terms will be disclosed at the point of entry. Giveaway-specific terms do not supersede this Privacy Policy; both apply.

13. Affiliate Program

If you participate in our affiliate program, we collect:

•       Your contact information for commission payments and tax reporting

•       Referral tracking data associated with your unique affiliate link

•       Commission earnings and payout history

•       Banking information for ACH payouts (encrypted and stored securely)

We are required to issue IRS Form 1099-MISC to affiliates who receive $600 or more in commissions in a calendar year. By participating in the affiliate program, you consent to the collection and use of this information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

•       Post the updated policy on this page with a new effective date

•       Send email notice to registered account holders for significant changes

Your continued use of our services after the effective date of any update constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Collector's Club AI, Inc.

Email: [email protected]

Website: collectorsclubai.com/contact

For eBay-specific API data concerns:

Email: [email protected] with subject line "eBay Data Inquiry"